Type of information we can collect
Note that when you visit our site, we might collect and store certain information with an aim to improve our services and advertisement of our products. We reserve the right of collecting information about the device used to access our website along with IP address, browser, and website pages you navigated through our website. In addition to that, we can collect and save the information you share with us such as your email id, address, phone number, purchase orders, and payment details as a part of our attempt to improve our before and after-sales services. Find below more information on the types of information we can collect, store, and use.Brand name of device and model
In order to make sure that users of all types of mobile phones, laptops, and computers have no problem accessing our website we might collect information about the device types, names, and models. When we find any compatibility issue between our website and a device, we try to fix it immediately.Software and location information
To ensure the best user experience we have designed and made our website in such a way that it always works in perfect harmony with all browsers and software such as Google Chrome, Mozilla Firefox, Microsoft, Safari, Opera, and so on and so forth. But still, to ensure never an error can take place and if it takes place then we can take remedial action on time we have to collect and store the information of the device in advance. Moreover, to understand when and where our site is accessed in the world, we have to collect the information of your IP address so that we can serve you better in your specific country.Order and payment details
Your order and payment details come as a great help to our sales, supply, and refund team when it comes to giving you a discount, accepting orders, and delivering the product to your doorstep. And in the event of order cancellation, return, and huge delay of the product the information about your payment details such as card number, bank name, and billing address comes as a great help to process the refund. Hence, we collect and store the information about your order and payment details.Personal Information
To stay connected and to ensure seamless connectivity with our customers, users, and buyers we require to collect and save personal information such as complete name, phone number, email id, website (if there is any), and social media account information (if shared by you). Always remember that we don’t share the information with anyone else outside of the company. All types of information we collect and store are kept under thick layers of security and tight supervision. We also use personal information to give you seamless customer service.Source of collection
We use simple and safe methods of information collection such as cookies, contact forms, log files, web beacons, tags, or pixels. We can drive the information you shared in the comment box, via email, while placing an order, or having a chat with our customer representative.Disclosure of your information
In order to ensure the hassle-free and timely delivery of the product we reserve the right to share the address of the location where you want the product to be delivered. Apart from the address, we can share the telephone number as well with the courier or transport company. Other than this, we never share your information with anyone else.Use of Personal information
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Advisement of our products and services is the second primary use of your personal information. The first reason for using your personal information is to serve you better and for website optimization. To enhance our sales and generate revenues, we share the collected information with our online marketing team. Our method of advertisement is legitimate and safe. Just for your kind information, we use Google Analytics to understand how and where you engage with our site.General Data Protection Regulation (GDPR)
La Gazelle Minerals LLC is a law-abiding company. As we serve our services in many European Countries, we respect the terms and conditions maintained and applied by GDPR for the residents of the European Economic Area (“EEA”). We are committed to processing your personal information under the following lawful bases:- Your consent and acceptance.
- Your engagement with our website.
- To meet our legal obligations.
- Safety and security of your interest.
- To act and meet the expectation in the favour of public interest.
- To protect and nourish our legitimate interests as long as they don’t override your fundamental rights and freedom.
Retention (when we collect your information)
Our process to collect and store your device and location information starts the moment when you access our website. When you share your personal and banking information, we store it safely and securely in our system to serve you better in the future. In case you want to delete all your information from our protected database, you can contact us. To know more about your right of deleting information from our database, please read the “Your Rights” section below.Your rights under GDPR
As we respect and follow the terms of GDPR, we allow our users who are residents of European Countries to get their information erased, changed, or corrected in our database. You can exercise this right at any point in time by contacting us. More information about contacting us could be found on the “Contact Us” page.CCPA
As we deal in the US, we allow the residents of California to get access to the personal information we hold about you. It means, you can contact us and ask us to change, correct, or permanently delete the information we have about you in our information database. You can contact us through email and get more information about “Your Right To Know Information”.Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
Cookies
A cookie refers to a computer file that is downloaded by your browser when you visit our site. Cookie files are used by almost all websites to find, analyse, collect, and store the data of the people who visit the sites. Be informed the types of cookies we use are light in weight, safe, and secure in use. We use different kinds of cookies to find and store the information of our customers such as functional cookies, performance cookies, advertising cookies, and content cookies. The use of cookies is also beneficial for you as it remembers your activity and preferences you showed while engaging with our website including your login credentials. This further means that you don’t have to re-enter again and again your login credential such as your login id and password if you have set up an account on our site. Until and unless you delete the cookie’s memories from your browser, you will always be logged in to our site once you successfully logged in.
Apart from the login id and password, you will not be required to re-enter your other details such as card details for payment, and billing address as long as there are cookies files stored in your browser. Cookies also help us to ensure that our site is working immaculately. In short, our use of cookies is directly linked to the collection of information and optimization of our customer experience. Take one thing on a serious note whenever you want, you can always delete the cookies from your browser by navigating through the settings section of your browser. In case, you don’t want the cookies files to be downloaded to your device’s browser then consider doing private browsing. For example, you can use the incognito tab while using the Google Chrome Browser.